Knowing your guests’ preferences is the first step to exceeding their expectations.
“The philosophy of Suite8 to implement a comprehensive CRM module at the heart of a property management solution perfectly reflects our philosophy to place the well-being of our guests at the centre of all our services.” Suite8 hotel customer
Imagine your guests’ pleasant surprise as they are greeted by name when they call to make a reservation for that special event you informed them about. Suite8 makes it possible.
Taking care of your guests’ needs.
This is the idea at the heart of effective Customer Relationship Management. Suite8 makes active selling and personalised service easy. The comprehensive CRM module is the core of the Suite8 solution. Every single department in the hotel has access to, and works with, the same guest profiles – making profile handling an automatic part of the everyday business. Enhanced functionality such as Computer Telephony Integration enables you to address guests directly by name when they call. Their profile opens automatically, giving you all the information you need at your fingertips. On the other hand, you can also call a guest using Voice over IP at the click of a button from the guest profile.
Stay on top of every aspect of your business.
Suite8 allows you to attach correspondence and activities to guest profiles, thereby giving you access to all relevant information. Furthermore, the document management system gives you the possibility to manage a ‘paperless office’. The Task & Activity function lets you keep track of what the team is doing to make sure deadlines are met. Automatic traces can be initiated for follow-up activities and automated reminders. Stay informed even when you are on the road by exporting these activities from Suite8 to your MS Outlook and accessing the information via your mobile device. The convenient Mailing function provides a multitude of options for sending out targeted, personalised letters or e-mails for special promotions, and also allows you
to analyse the success of the mailing e.g. how many reservations were received and can be traced back to a specific promotion offer.
Top functionality – more information – greater guest satisfaction
- Link profiles and display relations – connect family members, colleagues and companies, create clear organisation charts
- Correspondence lookup – access everything linked to a profile: confirmation letters and reservation e-mails, for example
- Guest satisfaction questionnaire function – analysis, keep results
Suite8 Online Demos
- Professional and Small Business Edition
Please select the user (PRO_DE or SBE_DE).
The password is Demo%Suite8 (Please note that the password is case-sensitive!)