Managed Services

Managed services is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations.

The increasing strain on internal IT teams often precludes building and retaining specialist, expensive internal resources to drive performance and service levels. This in turn impacts on the operational availability for business performance. Proactive system management delivers the highest levels of 'up time' while driving the most value from your system for planning and implementing new functionality.

By consolidating your IT environment for optimal performance, MICROS Managed Services allow you to align your IT capabilities with your business goals, ensuring:

  • Productivity enabled through maximised up time and availability
  • Enhanced service delivery
  • Predictable and stable store systems
  • Guaranteed access to expertise with extensive experience
  • Accelerated realisation of business benefits
  • Reduced business risk.
  • Performance monitoring and reporting drives proactive problem resolution
  • Maintenance planning minimises operational disruption
  • Backup and restore processes provide additional resilience Anti-virus management
  • Estate, network and database management
  • Predictable costs and service
  • Planning and delivery of tactical and strategic system changes
  • Bi-annual capacity planning to meet business demands